Effective Date: 07/15/2026
Welcome to Distribution Center LLC. These Terms and Conditions govern the use of our website, the purchase of products, and any business relationship between you (the “Customer”) and Distribution Center LLC (“we,” “us,” or “our”). By placing an order, browsing our website, or using our services, you agree to be bound by these terms. Please read them carefully.
1. Orders
- All orders must be placed through our website, by phone, or via email.
- We reserve the right to accept or decline any order for any reason, including product availability, errors in pricing or descriptions, or suspected fraud.
- An order confirmation does not constitute final acceptance of your order. Final acceptance occurs when the order is shipped or prepared for pickup.
2. Business Hours
Our regular business hours are
Monday – Friday: 8:00 AM – 4:30 PM.
Orders placed outside of business hours will be processed on the next business day. We are closed on weekends and major holidays.
For time-sensitive orders, please contact us during business hours to confirm availability and delivery scheduling.
3. Pricing
All prices listed on our website or provided in quotes are in U.S. Dollars (USD) and are subject to change without notice. Prices do not include applicable taxes, shipping fees, or handling charges unless explicitly stated.
In the event of a pricing error, we reserve the right to cancel or modify the order and notify you before processing payment.
4. Payment
Payment must be completed before order processing unless credit terms have been approved in writing by Distribution Center LLC. We accept major credit cards, ACH transfers, and other approved payment methods.
For approved business accounts, invoices are due within the agreed-upon payment terms. Late payments may be subject to finance charges or account suspension.
5. Shipping & Delivery
We offer delivery services to businesses within our operating area. Delivery fees, estimated times, and minimum order requirements are provided at checkout or by request.
Delivery dates are estimates and are not guaranteed. We are not responsible for delays caused by weather, traffic, carrier issues, or other circumstances beyond our control.
Customers are responsible for providing accurate delivery information. Additional charges may apply for incorrect addresses, failed delivery attempts, or rerouting.
6. Inspection Upon Delivery
Customers must inspect all products immediately upon receipt. Any visible damage, shortages, or incorrect items must be reported at the time of delivery.
For refrigerated, frozen, or perishable products, the customer must ensure that the items are received at the appropriate temperature and stored properly upon delivery.
Claims for non-delivery, shortages, or damage must include:
- Order number
- Date and time of delivery
- Description of the issue
- Photos, if applicable
Failure to inspect products at the time of delivery may limit your ability to request a return or refund.
Distribution Center LLC is not liable for product spoilage, damage, or quality loss resulting from improper storage or handling after delivery has been completed.
7. Time Limit for Claims
All claims regarding product quality, quantity, damage, or delivery issues must be submitted within the following timeframes:
- Perishable and frozen products: within 24 hours of delivery.
- Dry goods and baking supplies: within 48 hours of delivery.
- Damaged or incorrect items: at the time of delivery or within 24 hours.
- Claims submitted after these deadlines may be denied at the discretion of Distribution Center LLC.
To file a claim, please contact our customer service team at the phone number or email listed on our Contact page.
We will review the claim and may request supporting documentation, such as photos, invoices, or delivery receipts, before determining eligibility for a return, replacement, or refund.
8. Perishable and Frozen Products
Due to the nature of perishable and frozen bakery products, these items are not eligible for return unless they are damaged, defective, or incorrect at the time of delivery.
Customers must be available to receive perishable and frozen deliveries during the scheduled delivery window. We are not responsible for spoilage resulting from missed deliveries, refusal of delivery, or failure to refrigerate/freeze products promptly.
Temperature-controlled products must be stored according to the instructions provided on the packaging or by our team.
9. Returns
We accept returns only for non-perishable products that are unopened, unused, and in their original packaging. To be eligible for a return:
- The return must be requested within 7 days of delivery.
- The product must be in resalable condition.
- A valid receipt or order confirmation must be provided.
Perishable, frozen, custom-ordered, or clearance items are final sale and cannot be returned unless damaged or defective upon delivery.
10. Refund Policy
Refunds are issued at the discretion of Distribution Center LLC after a claim has been reviewed and approved. Refunds may be provided in the following forms:
- Credit to the customer’s account
- Replacement of the product
- Refund to the original payment method
- Partial refund based on the condition of the product
- Refunds will not be issued for products damaged due to customer mishandling, improper storage, or failure to follow product instructions.
- Approved refunds are typically processed within 7–10 business days.
11. Fraud Prevention
Distribution Center LLC takes fraud prevention seriously. We reserve the right to:
- Verify the identity of customers and the validity of payment information before processing orders.
- Cancel or refuse orders that appear fraudulent, suspicious, or in violation of these terms.
- Report suspected fraudulent activity to the appropriate authorities.
- Require additional documentation for large orders, new business accounts, or orders shipped to non-standard addresses.
12. Charge backs
Customers agree to contact us directly to resolve any billing disputes before initiating a chargeback with their financial institution. Unauthorized or fraudulent chargebacks may result in account suspension, legal action, and/or reporting to fraud prevention agencies.
If a chargeback is initiated, we may provide evidence of the transaction, delivery, and communications to dispute the claim.
13. Product Availability
Product availability is subject to change based on supplier inventory, seasonal demand, and other factors. We make every effort to keep product listings and stock information up to date.
If a product becomes unavailable after an order is placed, we will notify the customer as soon as possible and offer a substitute, backorder option, or refund.
14. Limitation of Liability
To the fullest extent permitted by law, Distribution Center LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services, including but not limited to loss of profits, business interruption, or spoilage of products.
Our total liability for any claim arising from your purchase shall not exceed the amount paid for the specific products giving rise to the claim.
15. Force Majeure
Distribution Center LLC shall not be held liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, severe weather, labor disputes, transportation delays, supply chain disruptions, or government actions.
16. Right to Refuse Service
We reserve the right to refuse service, cancel orders, or terminate business relationships with any customer at our discretion, including but not limited to cases involving:
- Violation of these Terms and Conditions
- Fraudulent or abusive behavior
- Failure to pay for prior orders
- Misuse of our website or services
- Requests for products outside our approved distribution areas
- Any other conduct that we determine to be harmful to our business, employees, or other customers.
17. Acceptance of Terms
By accessing our website, creating an account, placing an order, or receiving products from Distribution Center LLC, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services or place orders.